Senior Client Leader

Leap Event Technology is a remote-friendly company. This position is open to any candidate in North America.

WHO WE ARE:

Leap is revolutionizing the event technology industry by empowering organizers to create experiences that are more engaging, more thrilling, and more impactful than ever before. Our all-in-one suite of ticketing, mobile apps, experiential marketing, and patron management tools, combined with our expert marketing services, allows organizers to drive nonstop engagement and capture all customer data from their entire event. That’s why iconic brands like New York Comic Con, Bonnaroo, Illuminarium, and the NHL choose us to power their events.

We are a diverse and passionate team of event experts and fans who are dedicated to helping organizers transform their event experiences. Like our clients, we live and breathe events. We take our passion, knowledge, and hands-on experience and apply it to our work every single day. With offices in Dallas, Montreal, and Sydney, and an expansive remote workforce across the globe, our diverse backgrounds give us the experience needed to create incredible events for any industry, anywhere in the world.

We are seeking an exceptional Senior Client Leader to join our team and help drive growth through strategic client partnership and expertise in events and technology. This role is ideal for a seasoned professional who excels at building trusted advisor relationships with executive-level clients while maintaining a sharp focus on achieving both internal and client revenue goals.

Leap Event Technology is the industry leader in enabling transformational event experiences for some of the world's most recognizable brands across sports, music & comedy, conventions, and attractions. We bring decades of experience and proven technology to drive truly impactful event experiences.

Sounds interesting? Let’s talk.

AS A SENIOR CLIENT LEADER, YOU WILL:

Client Leadership & Trusted Advisor

• Executive Partnership: Establish and maintain deep, long-term relationships with senior leadership at key client accounts, serving as the primary executive contact and strategic advisor.

• Strategic Guidance: Advise clients on their strategic direction, go-to-market approach, operations, and technology stack to maximize revenue realization, efficiency, and predictability.

• Account Planning: Develop and execute comprehensive account plans that align our service offerings with the client's strategic business objectives and critical GTM challenges.

• Client Advocacy: Act as the voice of the client internally, ensuring delivery teams meet and exceed expectations for quality, value, and strategic impact.

Revenue Growth & Financial Accountability

• Revenue Growth: Directly responsible for achieving expansion revenue growth and retention  goals within assigned client relationships.

• Opportunity Identification: Proactively identify high-value consulting and implementation opportunities by translating client business challenges into actionable solution roadmaps.

• Proposal Development: Lead the creation, presentation, and negotiation of sophisticated service proposals, statements of work (SOWs), and commercial agreements.

• Forecasting & Reporting: Maintain accurate sales forecasts and pipeline reports, providing executive visibility into revenue trajectory and account health.

EXPERIENCE & SKILLS:

• Experience: Minimum of 8+ years of progressive experience in client leadership, strategic consulting with a significant track record of managing and growing multi-million dollar client portfolios.

• Proven Growth Mindset: Demonstrated ability to consistently meet or exceed a high-value revenue quota and drive business development within complex accounts.

• Executive Presence: Exceptional communication, presentation, and negotiation skills, with the ability to influence and build credibility with C-level executives.

BENEFITS:

We offer 

• Medical, Dental, Vision, and Voluntary benefits

• Generous PTO

• Paid parental leave (following 12 months of continuous employment)

• 401K Match

• $200 event reimbursement

• 360 Learning, a world-class learning and development platform

OFFICE INFORMATION:

Leap Event Technology is a 100% remote-friendly company. However, we do offer the option of working in the office for employees located in Montréal (CAN), Dallas (U.S.), Sydney (AUS). All of our offices are stocked with snacks and drinks and we provide a free lunch every week. We offer a monthly travel stipend, and even host the occasional themed party and happy hour! 

If you don’t live near an office but happen to be visiting nearby, you can work from the office for as long as you need.

LEARN MORE:

https://leapevent.tech/

ADDITIONAL INFORMATION:

Leap Event Technology requires all Event Operations employees and contractors who will be representing the company at a client event to be fully vaccinated at least two weeks prior to attending. Exemptions are determined by the event organizer. Employees are not required to be fully vaccinated to be present at an office facility. 

*Leap Event Technology provides equal opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.