Renewal Specialist

Leap Event Technology is a remote-friendly company. This position is open to any candidate in North America.

WHO WE ARE:

Leap is revolutionizing the event technology industry by empowering organizers to create experiences that are more engaging, more thrilling, and more impactful than ever before. Our all-in-one suite of ticketing, mobile apps, experiential marketing, and patron management tools, combined with our expert marketing services, allows organizers to drive nonstop engagement and capture all customer data from their entire event. That’s why iconic brands like New York Comic Con, Bonnaroo, Illuminarium, and the NHL choose us to power their events.

We are a diverse and passionate team of event experts and fans who are dedicated to helping organizers transform their event experiences. Like our clients, we live and breathe events. We take our passion, knowledge, and hands-on experience and apply it to our work every single day. With offices in Dallas, Montreal, and Sydney, and an expansive remote workforce across the globe, our diverse backgrounds give us the experience needed to create incredible events for any industry, anywhere in the world.

Leap Event Technology is recognized and certified as a Top Workplace and Great Place to Work Canada.

As a Renewal Specialist, you will manage and execute contract renewals for Tier 2 and Tier 3 clients. Key responsibilities include proactive outreach to clients, generating and sending renewal contracts, identifying clients with expansion potential, and escalating risks or additional opportunities where needed. Success in this role requires strong communication skills, proficiency with Salesforce, and the ability to manage multiple renewals simultaneously.

Sounds interesting? Let’s talk.

AS A RENEWAL SPECIALIST, YOU WILL:

• Reach out to clients proactively and manage the renewal process for Tier 2 and Tier 3 accounts.

• Generate and send renewal contracts; follow up through contract execution.

• Maintain accurate records of contract renewals and client interactions in Salesforce.

• Negotiate approved renewal increase rates, and escalate to Revenue leadership where necessary. 

• Identify clients with potential for expansion and communicate these opportunities to the Sales team.

• Collaborate cross-functionally with Client Support and Sales to ensure smooth client renewals and address any issues.

• Share client feedback with Client Support to action additional outreach for further support needs, Product Ideas, and Bug Tickets.

• Ensure timely and efficient contract renewals to maintain client satisfaction and retention.

• Report account renewals and unrenewed business weekly.

BENEFITS:

We offer 

• Medical, Dental, Vision, and Voluntary benefits

• Generous PTO

• Paid parental leave (following 12 months of continuous employment)

• 401K Match

• $200 event reimbursement

• Udemy Business, a world-class learning and development platform

OFFICE INFORMATION:

Leap Event Technology is a 100% remote-friendly company. However, we do offer the option of working in the office for employees located in Montréal (CAN), Dallas (U.S.), Sydney (AUS). All of our offices are stocked with snacks and drinks and we provide a free lunch every week. We offer a monthly travel stipend, and even host the occasional themed party and happy hour! 

If you don’t live near an office but happen to be visiting nearby, you can work from the office for as long as you need.

LEARN MORE:

https://leapevent.tech/

ADDITIONAL INFORMATION:

Leap Event Technology requires all Event Operations employees and contractors who will be representing the company at a client event to be fully vaccinated at least two weeks prior to attending. Exemptions are determined by the event organizer. Employees are not required to be fully vaccinated to be present at an office facility. 

*Leap Event Technology provides equal opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

EXPERIENCE & SKILLS:

• Proven experience with Salesforce or CRM systems, PatronManager experience a plus

• Experience working with contract renewals and client satisfaction

• Strong understanding of the live-event and arts and culture industries

• Have a broad understanding of Account ROI metrics

• Strong written and verbal communication skills 

• Ability to manage multiple renewals simultaneously

• Attention to detail and organizational skills

•  Drive escalation of client issues and project manage those issues through resolution