Marketing Director

Leap Event Technology is a remote-friendly company. This position is open to any candidate in North America.

WHO WE ARE:

Leap is revolutionizing the event technology industry by empowering organizers to create experiences that are more engaging, more thrilling, and more impactful than ever before. Our all-in-one suite of ticketing, mobile apps, experiential marketing, and patron management tools, combined with our expert marketing services, allows organizers to drive nonstop engagement and capture all customer data from their entire event. That’s why iconic brands like New York Comic Con, Bonnaroo, Illuminarium, and the NHL choose us to power their events.

We are a diverse and passionate team of event experts and fans who are dedicated to helping organizers transform their event experiences. Like our clients, we live and breathe events. We take our passion, knowledge, and hands-on experience and apply it to our work every single day. With offices in Dallas, Montreal, and Sydney, and an expansive remote workforce across the globe, our diverse backgrounds give us the experience needed to create incredible events for any industry, anywhere in the world.

The Marketing Director is an integral part of the growth of the Leap business. With responsibilities to our existing clients and an eye on growth, the role is meant for people looking to lead teams to deliver excellent work while always on the lookout for areas to grow the client relationship. Never one to be without an opinion, and yet confident in not knowing everything, the Director is someone that the client should see as a lifeline when they’re looking for help with a challenge, or to bounce ideas off of to make their job/life/day easier. Order taking agency people need not apply.

AS A MARKETING DIRECTOR, YOU WILL:

Client Support:

• Proactively engage clients with strategic insights, best practices and industry trends

• Ensure client satisfaction through superior customer service and marketing expertise 

• Understand client business objectives at all times and develop constantly evolving playbooks to drive clients to success

• Manage support team to align efforts with agreed upon scope of work

• Manage the relationship with an eye on opportunities for growth within Leap

• Own the client relationship as it relates to the work being done

Success:

• Build relationships with key client stakeholders 

• Provide leadership team with client summary and feedback

• Maintain a client success roadmap highlighting wins and goals

• Identify areas of opportunity with clients for upsells, or add-on services

Leadership:

• Lead a team of digital marketers to execute campaigns with accuracy and timeliness

• Ensure Leap’s standard for quality of work is met at every turn

• Contribute to leadership team strategic planning, case studies and special projects

EXPERIENCE & SKILLS:

• 8+ years of experience leading marketing campaign planning

• 5+ years of experience managing client relationships

• Expert understanding of digital marketing tactics and strategies as it relates to ROI

• Understanding of customer funnel and key performance indicators

• Excellent written and verbal communication skills 
  

BONUS SKILLS:

• Experience with Salesforce and Marketing technologies (primarily Salesforce)

• Experience troubleshooting

• Experience working in a digital marketing agency

• Experience with GA4, Google Tag Manager 

• Experience working with sports or event ticketing

BENEFITS:

We offer 

• Medical, Dental, Vision, and Voluntary benefits

• Generous PTO

• Paid parental leave (following 12 months of continuous employment)

• 401K Match

• $200 event reimbursement

• Udemy Business, a world-class learning and development platform

OFFICE INFORMATION:

Leap Event Technology is a 100% remote-friendly company. However, we do offer the option of working in the office for employees located in Montréal (CAN), Dallas (U.S.), Sydney (AUS). All of our offices are stocked with snacks and drinks and we provide a free lunch every week. We offer a monthly travel stipend, and even host the occasional themed party and happy hour! 

If you don’t live near an office but happen to be visiting nearby, you can work from the office for as long as you need.

LEARN MORE:

https://leapevent.tech/

ADDITIONAL INFORMATION:

Leap Event Technology requires all Event Operations employees and contractors who will be representing the company at a client event to be fully vaccinated at least two weeks prior to attending. Exemptions are determined by the event organizer. Employees are not required to be fully vaccinated to be present at an office facility. 

*Leap Event Technology provides equal opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.