IT Analyst

Leap Event Technology is a remote-friendly company. This position is open to any candidate in Canada.

WHO WE ARE:

Leap is revolutionizing the event technology industry by empowering organizers to create experiences that are more engaging, more thrilling, and more impactful than ever before. Our all-in-one suite of ticketing, mobile apps, experiential marketing, and patron management tools, combined with our expert marketing services, allows organizers to drive nonstop engagement and capture all customer data from their entire event. That’s why iconic brands like New York Comic Con, Bonnaroo, Illuminarium, and the NHL choose us to power their events.

We are a diverse and passionate team of event experts and fans who are dedicated to helping organizers transform their event experiences. Like our clients, we live and breathe events. We take our passion, knowledge, and hands-on experience and apply it to our work every single day. With offices in Dallas, Montreal, and Sydney, and an expansive remote workforce across the globe, our diverse backgrounds give us the experience needed to create incredible events for any industry, anywhere in the world.

Sounds interesting? Let’s talk.

AS AN IT ANALYST YOU WILL:

• Assist in the day to day service desk operations of Leap’s IT team 

• Provide technical support to end users via tickets, email, phone and chat 

• Troubleshoot and resolve problems related to network, hardware, software applications, and operating systems

• Triage, document and log all support requests on our ticketing system

• Serve as the central point of contact for issue escalations, collaborate with third party vendors to resolve critical issues

• Responsible for the maintenance, configuration and system administration of IT infrastructure systems, act as the technical SME for IT systems

• Provide assistance with the onboarding of new employees (e.g. provisioning accounts, configuring and imaging systems, facilitating shipments)

• Contribute to the IT knowledge base by documenting procedures and creating user guides  

• Conduct quarterly user audits and IT audits of IT-owned systems, ensuring compliance and security standards are met

• Responsible for planning, coordinating and and executing IT Projects, ensuring they are completed on time

EXPERIENCE & SKILLS:

• Associate's Degree, Bachelor's preferred 

• 5+ years experience in a Helpdesk/IT Support position, with at least 3+ working in with a large enterprise-level IT organization

• 3+ experience working in a Google Workspace Environment, prior Google Workspace administration experience is required

• 3+ years experience support experience in Windows and Mac environments 

• Prior experience supporting and administrating the following enterprise tools is required:
  MDM (Jamf, Kaseya), Sophos AV, Atlassian (Jira Service Desk)

• Experience managing IT inventory, systems, and vendor relationships

• Excellent written and oral communication skills

• Highly organized and detail oriented

• Exceptional problem-solving and analytical thinking skills

• Strong time management and task prioritization skills

• Must be self-motivated and have a desire and curiosity to constantly improve technical skills and keep up to date with technological advances

• Familiarity with PCI compliance 

• ITIL certification and other related industry certification is a plus

BENEFITS:

We offer 

• Group insurance plan

• RRSP match

• Generous PTO

• $200 USD event reimbursement

• STM transit coverage 60% (Montréal only)

• Udemy Business, a world-class learning and development platform

OFFICE INFORMATION:

Leap Event Technology is a 100% remote-friendly company. However, we do offer the option of working in the office for employees located in Montréal (CAN), Dallas (U.S.), Sydney (AUS). All of our offices are stocked with snacks and drinks and we provide a free lunch every week. We offer a monthly travel stipend, and even host the occasional themed party and happy hour! 

If you don’t live near an office but happen to be visiting nearby, you can work from the office for as long as you need.

LEARN MORE:

https://leapevent.tech/

ADDITIONAL INFORMATION:

Leap Event Technology requires all Event Operations employees and contractors who will be representing the company at a client event to be fully vaccinated at least two weeks prior to attending. Exemptions are determined by the event organizer. Employees are not required to be fully vaccinated to be present at an office facility. 

*Leap Event Technology provides equal opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.